What are the responsibilities and job description for the Client Operations Associate position at Northside Elevator?
Why Northside?
Northside is family-owned, family-led, and leads the state in feed manufacturing. We are not just building a business; we are transforming an industry. Since 1948, our primary mission has never wavered—that is to be the most trusted and dependable partner in serving the agricultural industry. Our spectrum of individualized consulting, services, and products is unmatched and our relentless commitment to helping assure the success of our clients is our core ambition. You will love working here because we have purposeful work, growth opportunities, and benefits that matter.
Job Overview
The Client Operations Associate is responsible for providing excellent service and efficient support in various aspects of the sales fulfillment process. This role involves managing daily client interactions, processing orders, and facilitating transactions to ensure smooth operations while maximizing the client experience. Serving as a vital link between clients and operations, the Client Operations Associate ensures the successful delivery of products and services through a seamless sales process. The Client Operations Associate must comply with all company policies, procedures, industry standards, and regulatory requirements.
Key Responsibilities
· Communication: Professionally and promptly respond to phone, email, or text inquiries to address client questions, provide accurate account or product information, and resolve issues effectively and efficiently.
· Feed Order Management: Accurately process and manage client feed orders. Coordinate with operations and logistics teams to ensure timely fulfillment.
· Agronomy Order Management: Handle client requests for agronomy products and services. Collaborate with agronomy sales and operations to meet client needs effectively.
· Walk-In Business: Greet and assist walk-in clients with their inquiries and purchases. Maintain a welcoming and organized front office environment.
Supporting Responsibilities
· Grain Purchasing: Facilitate grain purchasing transactions. Ensure accurate recording and documentation of all transactions.
· Cross-Functional Collaboration: Collaborate effectively with sales consultants, agronomy operations, feed operations, and other departments to drive company objectives and client needs.
· Process Improvement: Provide input on process improvements for client operations workflows.
Job Requirements
· Education: High school diploma or equivalent. Additional education or certifications in sales or agriculture-related fields are valued.
· Experience: Proven experience, preferably in a sales or agriculture setting.
· Technical Skills:
o Knowledge of agricultural products, feed, and grain markets are valued.
o Proficient in client relationship management.
o Competent in data entry, Microsoft suite applications, and other relevant tools.
· Soft Skills:
o Positive attitude with a strong team orientation and client focus.
o Excellent time management, organizational, attention to detail, and problem-solving skills.
o Effective interpersonal and communication skills, both written and verbal, with focus on team collaboration.
o Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and business needs.
Work Environment
· This role is office-based (Loyal, WI) with chance interaction in a warehouse or outdoor environment.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Loyal, WI 54446: Relocate before starting work (Required)
Work Location: In person