What are the responsibilities and job description for the Service Manager position at Northtown Automotive Companies?
Job Details
Job Location: Administrative Offices - Amherst, NY
Position Type: Full Time
Education Level: High School
Salary Range: $100,000.00 - $150,000.00 Base Commission/year
Travel Percentage: Up to 25%
Job Shift: Full Time (5 day workweek)
Job Category: Automotive
Description
Occupational Summary:
The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements
Essential Job Functions:
- Forecast goals and objectives for the department and push to meet them.
- Strive for harmony and teamwork with all other departments.
- Attend managers meetings as requested.
- Understand and comply with federal, state, and local regulations that affect service operations, such as labor laws, hazardous waste disposal, OSHA, right-to-know, etc.
- Hire, train, motivate and monitor the performance of all service department staff.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees to discuss activities and issues of mutual interest.
- Monitor all employee payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serve as liaison with factory representatives.
- Promptly handle customer complaints
- Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training.
Qualifications
Qualifications:
- Minimum of two years of experience in an auto repair facility, as a service advisor or manager; supervisory experience preferred.
- Excellent communication skills.
- Ability to operate the department at a profit according to dealership guidelines.
Salary : $100,000 - $150,000
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