What are the responsibilities and job description for the Call Center Specialist position at Northwest Human Services, Inc.?
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.
CALL CENTER SPECIALIST
Location: West Salem Clinic|1233 Edgewater St. NW, Salem OR 97304
Job Status: Full-time, Monday - Fridays, with rotating Saturdays
YOUR ROLE:
As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.
QUALIFICATIONS:
- High school diploma or equivalent.
- Proficient typing skills and familiarity with computers.
- Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.
- Bilingual in English/Spanish.
PREFERRED QUALIFICATIONS:
- Experience in customer service, office, or call center environment.
- Current knowledge of medical insurance coverage.
- Experience using electronic health record systems, and proficiency in medical terminology.
SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
- Competitive Salary
- Comprehensive Health Plans: Dental and Vision
- Flex Spending Account
- Group Life: Short-Term & Long-Term Disability 100% paid by employer
- 403(b) retirement plan with 3% employer match
- 10 hours of monthly Paid Time Off based on FTE
- 7½ paid holidays each year 2 paid floating holiday
- Continuing Education Plan
- Employee Healthy Living Program
TO APPLY:
If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)
For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.