Corporate Filing Specialist

Northwest Registered Agent LLC in Dover, DE is growing and we’re looking to add to our team. his is a full time Monday-Friday role working in office with an awesome set of teammates. In this role you will assist with state business filings, inbound and outbound mail/documentation, while offering support to clients via phone and email.

In a typical day you will help clients navigate the complexities of business formation and registered agents service by problem solving, submitting, and following up on a variety of business filings with the Secretary of State. You will also support the processing, forwarding and recording of incoming and outgoing mail on behalf of client’s companies including service of process and official client mail, all while offering top notch customer service to our clients and internal teams.

​Responsibilities:

• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.

• Manage and submit state filings within set timelines

• Process check requests and the mailing and tracking of paper filings to both state and federal offices.

• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed

• Retrieve and upload required or missing client account information or documentation into company software

• Keep client files up to date by consistently recording client interactions and documentation

• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services

• Hit position expectations for mail processing, filings, and client support with no/minimal errors.

• Prioritize, process, open, sort, scan, track inbound mail and Service of Process. Process, ship, and track outbound mail.

• As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.

Requirements:

• Strong attention to detail, organized

• Self motivated and quick learner

• Strong customer service skills, clear and concise communicator

• Strong computer skills and comfortable conducting online research and troubleshooting issues

• Eager and interested in learning more about our business and solving client problems

• Collaborative & coachable

• Available to work in office daily

This job is a fast paced position that requires excellent organizational skills and extraordinary attention to detail and we like to hire good people and get out of their way. We look for people who treat our business as if it was theirs. We trust our team members to make decisions, solve problems, and talk to our clients like real people. If you like starting each day with a fresh set of tasks to prioritize and tackle, like to work independently while having the support and camaraderie of a close-knit team, and have been searching for a fun, relaxed company that prioritizes their employees and clients above all else, we want to talk to you.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dover, DE 19901: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Upon a job offer, a background check will be required. Are you comfortable submitting to a background check?
• We aren't looking for someone who wants just ANY job. Why do you want THIS job?

Work Location: One location