What are the responsibilities and job description for the Guest Service Representative position at Nothing Bundt Cakes?
Join the Circle!
We invite a very special kind of warm and dedicated person to our Nothing Bundt Cakes family.
Nothing Bundt Cakes celebrates the very heart of true hospitality where all are welcome and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door, to remembering the guests favorite flavor, has been naturally embraced at Nothing Bundt Cakes.
We bring the same spirit into our relationships with our employees.
Position Summary:
To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.
Requirements:
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Fits the Nothing Bundt Cakes Culture
- Has the ability to work well under pressure
- Outgoing and friendly personality
- Ability to multitask while paying special attention to detail
- Strong sales ability
- Genuine care of others needs
- Ability to work with a sense of urgency
Responsibilities may include but are not limited to:
- Abide by all NBC policies and procedures
- Uphold NBC's image and brand
- Assist other departments when necessary
- Introduce walk-in guests to our bakery and our products with a guest tour
- Assist guests with walk-in orders while using creative solutions
- Suggest balloon sales, show porcelain items, and up-sell with candles and cards
- Assist phone guests by placing incoming orders
- Give cake presentations while performing quality control tests
- Operate & balance (POS) point of sale with accuracy and efficiency
- Gather guests email addresses
- Keep samples available during all hours of operation
- Maintaining a strong knowledge of NBC's products, prices, and promotions
- Keep retail area clean, swept, neatly merchandised
- Dust all retail surfaces twice per week, including all counter tops, and POS stations
- Duties assigned by crafting department such as fluffing bows and making design pieces.
- MORNING SHIFTS REQUIRED!
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Job Type: Part-time
Pay: $14.50 - $15.50 per hour
Shift:
- Day shift
- Evening shift
Weekly day range:
- Weekends as needed
Work Location: In person
Salary : $15 - $16
