What are the responsibilities and job description for the Overnight Guest Service Representative position at St Julien?
As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.
St Julien is looking for a reliable and service-oriented Overnight Guest Service Representative/Night Auditor who will be responsible for providing excellent guest service to those checking in and out of the Hotel, booking accurate reservations for guests, and helping to ensure that our guests have an overall luxurious and memorable experience!
Essential Job Functions:
- Be able to perform all duties required in PBX, Reservations, and Front Desk.
- Welcome guests to the Hotel and check them in, in a friendly yet efficient manner.
- Book Hotel reservations promptly and accurately.
- Enter data into computer system, including some minor accounting functions.
- Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions about the property.
- Run all evening reports (Downtime, Non-Guaranteed Reservation Cancellations, etc.)
- Perform all overnight accounting duties including posting charges, account settlements, and shift closing.
- Handle guest concerns and complaints and keep Manager/supervisor notified of relevant issues.
- Remain knowledgeable of current Hotel staff in order to correctly direct phone transfers.
- Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards.
- Park and retrieve guest vehicles in a safe, timely, and professional manner as needed during late night/early morning hours when Bell/Valet staff is off-duty.
- Other duties as requested by supervisor.
Qualifications:
- Previous customer service experience required. Luxury hospitality and late night/overnight work experience is preferred, but not required.
- Must be at least 21 years old, have a valid driver’s license, and clean driving record.
- Must be able to stand for several hours at a time and have excellent verbal/written communication skills, general computer and accounting knowledge, and should be proficient using MS Office products.
- Ideal candidate should be a self-starter who can work well both as part of a team and autonomously, and who maintains a consistently warm, guest-focused demeanor.
- Open availability is required. Interested candidates must be able to work weekends and holidays.
Perks & Benefits:
- Medical, dental, and vision insurance options*
- Paid time off (PTO)*
- Paid holidays (including associate's birthday)*
- Paid sick leave
- Aflac supplemental insurance options
- 401(k) with Company match
- RTD EcoPass
- 50% employee discount in Spa and restaurant
- Discounted associate room rate
* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements
FULL TIME POSITION AVAILABLE
Starting salary will be adjusted based on prior relevant experience.
As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.
