What are the responsibilities and job description for the Expeditor (Receptionist) position at NOVA Home Loans?
Core Values
PROVIDE our customers with the best combination of service, rates, and fees. PROMOTE sustainable careers for our employees so that they can be enriched personally and professionally. GIVE BACK to our community. These are the core values of NOVA® Home Loans in which we act on employee feedback and implement changes that will make NOVA® Home Loans a better place to work and promote a higher level of service to our clients.
Evolving as an Expeditor by having...
- High School Diploma or GED is required.
- A minimum of one (1) year of work experience, preferably in an office with a high call volume.
- Previous experience using multi-line phone in a fast-paced corporate office environment, is preferred.
- Bilingual in Spanish is preferred.
Exciting Opportunities to Grow by...
- Answers phones and aids or transfer calls to appropriate person in a timely fashion.
- Greets clients, vendors, visitors, and employees upon entering location in a professional and positive manner.
- Assists multiple departments with filing and other administrative tasks.
- Assists with special projects as time permits.
- Makes client copies and receipt of fees when necessary
- Oversees all mail-related functions for the office, including sorts and distributes incoming mail to all suites; logs in all TNT and courier packages; delivers TNT and Fed-Ex; prepares outgoing interoffice TNT; prepares outgoing Fed-Ex packages; posts outgoing mail; brings outgoing mail to USPS receptacle; and maintains postage meter.
- Pulls files and documentation from both onsite offsite retention areas, as requested.
- Performs supply inventory and orders, as necessary.
- Ensures that copiers, faxes, and printers are in good working order; requests equipment service as needed; Stock copiers, faxes, and printers with paper.
- Kitchen Clean Up - Weekly wipe downs and monthly deep cleans.
- Prepares all Nova® Employee birthday cards and send them out to the branches and or mails them to remote employees.
- Creates birthday announcements through email and sends them out to Nova® Corporate Branch.
- Completes Marketing Match.
- Faxes documents as needed.
- Oversees incoming faxes from web fax and forwards to appropriate persons.
- Receives client documents and makes copies if needed. Fills out necessary forms and emails Loan Officers that the documents have been dropped off.
- Receives payments from clients and fills out receipt of fees forms and sends to Loan Servicing department.
- Perform other duties as assigned.
Show us your growth with...
- Excellent customer service skills.
- Knowledge of standard office policies and procedures.
- Ability to work both within a team environment and independently to prioritize tasks.
- Ability to type and comfortable on a computer.
- Demonstrated proficiency with computer programs such as Microsoft Word, Excel, and Outlook.
- Ability to operate and manage high call volume on a multi-line phone system.
- Skill in the operation of a variety of office machines including personal computers, telephones, and copiers.
- Ability to multi-task and handle large amounts of requests.
- Effective oral and written communication skills.
- Excellent attention to detail skills.
- Provide administrative, clerical, and receptionist support for office staff at the location assigned. Contact with customers and employees.
Benefits Offered...
NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program
NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.