Customer Quality Engineer

Job Title : Customer Quality Engineer

Location : Fort Mill, SC

Hire Type : Fulltime Permanent Role/ Direct Hire

Essential Duties and Responsibilities

• Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team.
• Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA).
• Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions.
• Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plan, etc. to improve quality assurance
• Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.).
• Champion lessons learned from customer feedback across departments to drive product and process improvements.
• Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements.
• Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement.
• Willingness and ability to travel based on customer need; up to but not limited to 30%.

Education and/or Experience

• 2 years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a heavy-automation fast-paced manufacturing environment.
• 1 years in a supervisory or leadership position.
• Experience with inline inspection systems and methodologies.
• Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust.
• Green Belt (or higher) Certification.