What are the responsibilities and job description for the Operations Coordinator position at NSC?
The Operations Coordinator plays a key part in the daily and weekly administrative functions for the Company process. Each Operations Coordinator will work with their assigned Branch Managers, recruiters, sales representatives, and field associates to ensure the smooth operation of the branch and daily recruiting and business operations. They are the liaison between the field (sales & recruiting) and the back office (finance & risk).
Key Accountabilities
- Onboarding: Sending and processing new hire and rehire paperwork, sending and processing I-9s/E-Verify's.
- Time Processing: Client and candidate communication regarding time reporting. Setting up placements accurately for clients’ specific billing and payroll needs prior to time-entry within the BTE (Bullhorn Time and Expense) system. Time processing within BTE for assigned workloads (example include but are not limited to: Client based, Business Development Manager based, ranch based).
- Candidate Prep: Running company standard background checks in addition to client or job specific background check and drug screen requirements prior to candidate starting assignment.
- Invoicing Assistance: Review correction requests and communicate any changes needed to business development manager, Lead OC, candidate, recruiter, and client prior to correction being made.
- Office duties: Answering inbound calls, troubleshooting candidate issues, office supply inventory, greeting walk-ins, meeting supply organization and preparation.
Minimum Experience Requirements
- 1 Year of customer service experience
- High school diploma