Case Specialist

TITLE: Case Specialist

ACCOUNTABILITY: Case Manager

FLSA CLASSIFICATION: Non-exempt

A. FUNCTION

Reporting to the Case Manager, the Case Specialist provides outreach and case management for program participants and administrative support for the Programs Department.

B. DUTIES & RESPONSIBILITIES (Below functions are not exhaustive and may be altered by Leadership to the extent it aligns with the position.)

1. Conduct outreach to, orient, and enroll participants in various programs;
2. Manage referrals, process documentation, and provide culturally proficient services/case management to program participants in a timely manner (attend to diverse needs including but not limited to language needs, etc.);
3. Assist program staff with completing required documents and preparing various materials
4. Maintain accurate and complete records of important documents and data in electronic databases and hard copies in filing cabinets, in accordance with program regulations and guidelines, as well as HIPAA;
5. Ensure accurate and proper maintenance of case files by maintaining attention to details, frequent review, and updating of files and documents provided by participants;
6. Ensure all documents and data are organized and recorded in a timely manner;
7. Identify resources available to participants through an individualized analysis of barriers and an action plan to navigate those barriers;
8. Promote programs through various outlets, including presentations, etc.;
9. Possess organizational skills to complete case management tasks in an accurate and timely manner;
10. Responsible for answering telephone calls, responding to inquiries, and enrolling participants in desired programs;
11. Provide excellent customer service; and
12. Other projects as assigned by NSDI Leadership.

C. REQUIREMENTS OF QUALIFIED CANDIDATES

1. Effective oral and written communication skills;
2. Ability to function independently and to work effectively and in a collegial manner with co-workers, and program participants;
3. Possess or be willing to complete HIPAA training, Department of Justice, Fingerprint Rolling Certification, and American Heart Association BLS (Basic Life Support) Provider and Instructor training programs, within two months of employment;
4. Must be a motivated self-starter and able to work effectively with limited supervision;
5. Excellent organizational skills including monitoring of details;
6. Adhere to confidentiality mandates and professional conduct;
7. Ability to present information to different age groups and diverse populations effectively; and
8. Proficient computer skills and in-depth knowledge of relevant software such as Word, Excel, PowerPoint, Google Office, as well as a general understanding of database and reporting systems.

D. PREFERRED SKILLS

1. Interest in direct services and case management.
2. Experience working with diverse backgrounds.
3. Ability to create engaging materials and presentations.

E. WORKING CONDITIONS, LICENSES & JOB SETTING

1. Full-time - 40 hours/week.
2. Work will be performed in community settings, remotely, and at NSDI headquarters in an office setting and requires electronic equipment, including a computer, telephone, etc.
3. Flexibility in schedule, including scheduled weekends, when necessary.
4. Visual/hearing ability sufficient to comprehend written/verbal and telephone communication. Ability to sit for long periods, standing, computer entry, walking, repeated bending, lifting and carrying up to 20 lbs, reaching.
5. NSDI promotes a safe and healthy work environment and provides appropriate safety training for all personnel as required.
6. Paid holidays after 6 months of employment; room to advance in the organization.
7. Benefits after 90 days.

NSDI values inclusion and diversity and is committed to equal employment opportunities. We comply with all applicable laws prohibiting discrimination and/or harassment against any applicant or employee. Please no phone calls regarding open positions.