What are the responsibilities and job description for the Wheelchair Repair Technician position at Numotion?
Numotion, the nation's premier provider of Complex Rehabilitation Technology, is seeking a dedicated Service Technician to join our team. As a Service Technician, you will play a crucial role in enhancing the mobility and lives of our customers by providing exceptional service and support for their mobility equipment. This full-time, regular/at-will position is based in Reno at our Double Diamond Parkway location and does not require travel. In this entry-level role, you will be responsible for visiting clients' homes to troubleshoot, diagnose, and repair electronic and mechanical components of mobility equipment. Your day-to-day tasks will include effective communication with customers to address concerns and provide resolutions, training and educating customers and caregivers on the proper use, care, and safety of equipment, and ensuring customer satisfaction through diligent follow-up. You will collaborate with manufacturers' tech support to identify necessary parts for repairs and work closely with our customer service team to coordinate daily routes and order processing. Timely and accurate completion of necessary documents is essential to the role. At Numotion, we are committed to creating an inclusive work environment and offer competitive compensation packages, including medical, dental, and vision insurance, short and long-term disability, a 401K plan, and life insurance. We are an equal opportunity employer and maintain a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Skills
- Drive to provide best-in-class service to partners and customers
- Effective communication through electronic devices (e.g., iPhone)
- Valid State Driver's License with an acceptable driving record
- Ability to learn in-house operational systems
- Experience using hand and power tools
- Mechanical and situational problem-solving abilities
- Proficiency in utilizing basic electronic devices
- Strong organizational skills
- High School diploma/GED or equivalent work experience
Required Experience
- Previous experience in a service technician role is beneficial but not mandatory for entry-level candidates
- Experience in troubleshooting, diagnosing, and repairing electronic and mechanical components is preferred
- Prior customer service experience, particularly in a home visit or field service context, is advantageous
- Experience with mobility equipment or in the healthcare industry is a plus but not required
- Familiarity with using hand and power tools in a professional capacity
- Experience in working with tech support teams and coordinating with customer service departments
- A track record of completing documentation accurately and in a timely manner
- Experience in training or educating customers on product use and safety is desirable
Salary : $34,600 - $43,900
