What are the responsibilities and job description for the Seating Technician position at Numotion?
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Seating Technician completes Complex Rehab Technology (CRT) equipment assemblies and deliveries, including fittings and modifications as needed. They maintain clients and referrals satisfaction by ensuring functional goals and outcomes are being met. In addition, this role supports the Assistive Technology Professional (ATP) and is a direct contributor to fulfilling Numotion vision.
KEY RESPONSIBILITIES:
- Supports the Assistive Technology Professional (ATP) as needed.
- Completes assembly of equipment as needed and as directed.
- Delivers and fits equipment assuring customer’s functional goals established by clinical team are met with minimal oversight.
- Assesses and troubleshoots product issues, seeks ATP guidance for solution and support.
- Maintains a clean, organized, and safe work environment in the shop/warehouse.
- Maintains delivery vehicle(s) in clean and safe operating condition.
- Assists in maintaining relationships with current business accounts.
- Assures documentation is accurately completed per Numotion policy.
- Complies with all applicable standard safety procedures and regulations.
- Attends company in-services training sessions as required.
- Collaborates with the ATP and customer for direction and implementation of solution.
- Seeks solutions from ATP any issue or concern raised by customer at delivery/fitting.
- Remains focused on assignments through their completion in a timely manner.
- Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
- Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
- Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
- Performs other related duties as assigned.
REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:
- High School diploma/GED required or a minimum of one year of related mechanical or electrical experience required
- Valid State Driver’s License with a satisfying driving record.
PREFERRED COMPETENCIES AND QUALIFICATIONS:
- Associate degree in related discipline.
- Strong communication skills, both written and verbal
- Strong listening, organization and priority setting skills.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Ability to think quickly, assess a situation and make a sound decision.
- Ability to provide best-in-class customer service
- Able to problem solve and identify improvement opportunities.
- Demonstrates general knowledge of products within CRT industry.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
