Program Manager

Job Title

Program Manager

Location:

Foster City, CA 94404

Job Description

Must Have Technical/Functional Skills

• Experience in BFSI, payments, or regulated industries
• Agile program management
• Experience with enterprise tools (ServiceNow, Workday, Confluence, Jira, SharePoint)
• Knowledge of digital transformation or system migrations (e.g., BI, ERP, CRM)
• Exposure to human capital programs or operating model changes
  
  

Roles & Responsibilities

• Program Governance & Oversight
• Develop and maintain a comprehensive program plan, detailing scope, timelines,
  
  

milestones, dependencies, risks, and success metrics.

• Create and manage a detailed documented list of risks, assumptions, issues, and
  
  

success criteria for the overall user migration initiative.

• Establish program KPIs and track them consistently, including:
• Migration completion percentages
• User adoption rates o User activity and engagement metrics o Report readiness and testing metrics ---
• User Migration & Adoption Monitoring
• Oversee end-to-end tracking of all user migration activities across internal and external user segments.
• Analyze user adoption metrics, usage patterns, and activity logs to ensure successful onboarding to the new Power BI platform.
• Identify user segments at risk of low adoption and coordinate interventions with change management, training, and regional leads.
• Ensure user migration status is accurately maintained and reflected in program dashboards. ---
• Reporting Platform Performance & Integration Monitoring
• Track Power BI platform performance before and after migration, monitoring:
• Load times o Data refresh behavior
• Report stability
• Integration behavior with upstream data systems
• Establish a dedicated feedback loop with technical teams to ensure rapid resolution of performance issues.
• Identify patterns in user feedback and drive continuous improvement actions. ---
• Stakeholder Communication & Engagement
• Deliver clear, consistent, and recurring communication covering:
• Migration plans and timelines
• Status updates and dependencies
• Escalations, risks, and mitigation strategies
• Expectations for regional teams and end-users
• Facilitate weekly or biweekly governance meetings with cross-functional leaders.
• Ensure transparency and alignment across technical, regional, and business teams. ---
• Legacy Tool Decommission Planning
• Lead the creation of a detailed decommissioning plan for the legacy reporting platform.
• Define and execute timelines for removing access to old reports once users are successfully migrated.
• Partner with regional leads, technical teams, and compliance groups to ensure decommissioning steps:
• Follow organizational policies
• Maintain data integrity o Minimize disruption to end-users
• Document and communicate changes to all impacted users and stakeholders. ---
• Cross-Functional Coordination
• Collaborate with teams across:
• Engineering / Development
• QA & Testing o Change Management
• Training & Enablement
• Regional VAP leads
• Support & Operations
• Ensure smooth handoffs between migration phases and workstreams.
• Provide direction to project managers and workstream owners to ensure alignment to overall program objectives.
  
  

Generic Managerial Skills, If any

• We are seeking an experienced Program Manager to lead and oversee the execution of a global Power BI migration program. This role will be responsible for program governance,
  
  

cross functional coordination, risk and KPI management, user migration tracking, platform

performance monitoring, and decommission planning for the legacy reporting tool.

• The ideal candidate brings strong leadership, structured program delivery expertise, BI platform familiarity, and the ability to orchestrate multiple workstreams across global regions
  
  

Salary Range

$180,000 to $200,000 per year