Dispatcher

At Nytech, we pride ourselves on providing exceptional customer service and building strong relationships with our clients. A Dispatcher is responsible for effectively and efficiently managing the assignment and follow-up of technicians to jobs, ensuring the highest levels of customer service while meeting or exceeding company objectives. We are committed to maintaining a professional image and enhancing our company's reputation through every customer interaction.

Benefits:

• Competitive pay
• 100% Benefits Paid For- Comprehensive Benefit Programs
• Retirement – 401k with company match
• Development – Personal and Professional Growth

Responsibilities:

• Technician Management:
  • Understand the skills, strengths, and weaknesses of the field technicians.
  • Dispatch field technicians based on their suitability for the job.
  • Provide all necessary information to field technicians.
  • Dispatch only one call at a time.
  • Debrief each call before dispatching the technician and update the tally sheet appropriately.
• Reporting:
  • Create a weekly written report to the Service Manager summarizing interactions with field technicians.
  • Provide a weekly tally sheet report to the Sales Manager.
  • Review technicians' strengths with Management on a weekly basis.
• Scheduling and Organization:
  • Organize the On-Call schedule for technicians.
  • Input leads into the computer system and relay information to system specialists as needed.
  • "Time Stamp" field technicians for dispatch, arrival, and completion times in the computer system; verify time cards.
  • Contact customers prior to dispatch to ensure their presence and method of payment via phone or email.
  • Perform other duties as assigned.

Requirements:

• Communication Skills
• Technical Skills
  • Good computer skills.
  • Knowledge of common office applications such as MS Word, MS Excel.
  • Experience with one or more dispatch systems.
• Multitasking and Interpersonal Skills
• Demonstrated ability to multitask in an intense, dynamic environment.
• Good interpersonal skills.
• The work environment is fast-paced and intense.
• The noise level is usually moderate but will vary occasionally.
• Employees will be subjected to continual interruptions and changing priorities.
• Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.