Genesis Product Specialist

O’Brien Genesis of Bloomington-Normal

Essential Duties and Responsibilities: Sells automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales.

• Understands Genesis automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models. 
• Provide and represent high quality and first-class experience to our customers.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; offering accessories for vehicles; scheduling first service appointment; and delivering an automobile.
• Follows Dealership sales processes and provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities.
• Takes pride and ownership in their job by keeping the lot and showroom customer-ready.
• Performs related duties as assigned by Sales Manager or GM.
• Maintains compliance with all company policies and procedures, including NADA Code of Ethics and O’Brien Auto Team of Bloomington-Normal Code of Conduct.

Education and/or Work Experience Requirements:

• Valid Driver’s License
• Excellent, spotless driving record (no speeding tickets, DUI convictions, moving violations, etc.)
• Neat, professional appearance.
• Motivated, confident, persuasive, customer-focused, experienced sales professional; automobile sales preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and exceptional networker.
• Must be mature, flexible and self motivated.
• Excellent organizational skills; able to multitask in a fast-paced environment.
• Must be able to work under pressure and meet sales goals, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to work varied hours, as prescribed by the business needs.
• High school diploma  preferred..
• Prior sales experience with luxury brands and negotiation expertise desired.
• Strong background in business, mathematics, marketing and computers (Microsoft Office, Google, Internet, email) desired.

Environmental and Physical Requirements: Employees work outdoors often and may not be protected from weather conditions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Sitting, standing, talking, walking, hearing/listening, bending, stooping, reaching, repetitive hand motion (such as typing) are all physical requirements of the job.
• Must be able to lift and carry up to 20 lbs.
• Regular exposure to moving vehicles in dealership lots and service garages.
• Ability to work in all weather conditions is subject to extreme cold and extreme heat while performing the job.
• Must be able to talk, listen and speak clearly on telephone and interact well with the public.