Assistant Front Office Manager - Marriott Champions Circle, Fort Worth

⭐⭐ Join our team! We are hiring an Assistant Front Office Manager at Marriott Hotel & Golf Club at Champions Circle, Fort Worth, TX. ⭐⭐

Marriott Hotel & Golf Club at Champions Circle, Fort Worth, TX is proudly managed by O’Reilly Hospitality Management, LLC (OHM.)

⭐⭐⭐ The Assistant Front Office Manager supervises the activities of the Front Office in a pleasant, professional and efficient manner while offering outstanding guest service.⭐⭐⭐

Team Member Discounts

• Discounted room rates at participating Marriott International hotels and OHM managed properties.
• 20% discount on meals at participating Marriott International hotels and OHM managed properties.
• Complimentary tee times for you and up to 3 guests at The Golf Club at Champions Circle.
• (1) free hour of game play for you and up to 5 guests at BigShots Golf Fort Worth.

At OHM, WE are:

✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community Involvement, & philanthropic outreach efforts.

⭐Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact.

⭐Seeking supportive, collaborative, relationship-builders to join our team!

What we offer:

✔ 401k & Roth match – full-time and part-time team members are eligible!

✔Health, Dental, Vision & Life Insurance Options

✔ Paid Time Off, including Paid Parental Leave

✔ Growth Potential and Career Advancement

✔Hotel/Restaurant Travel Perks & Discounts!

Essential Responsibilities:

• Supervises Front Office: recruiting, hiring, performance evaluations, training and development.
• Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
• Works with Front Office Manager to develop short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
• Actively participates in the hotel Sales efforts.
• Collaborates on the creation, management and operation within property budget and expense plans.
• Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
• Assists with Front Office operations to ensure maximization of RevPar and overall profitability.
• Maintains procedures for cash, credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
• Schedules team according to labor standards and forecasted occupancy.
• Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service.
• Supports team member recognition and engagement programs.
• Manages in compliance with local, state and federal laws and regulations.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.
• Presenting professionally and persuasively to individuals and team members.
• Demonstrating sound knowledge of all aspects of the hotel and services offered.
• Use analytical skills for measuring business potential and value to the hotel.
• Interact with all levels of customers and hotel management.
• Being comfortable with the high level of visibility and the leadership role with the hotel and community.
• Able to work under pressure

Education & Experience:

• Associate or bachelor’s degree in Hospitality Management, Management, or Business.
• Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76177: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your compensation expectation?

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person

Salary : $1 - $0