What are the responsibilities and job description for the Assistant Front Office Manager position at O'Reilly Hospitality Management, LLC?
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We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")
At OHM, We Are
Now Hiring: Assistant Front Office Manager
Location: Marriott Hotel & Golf Club at Champions Circle, Fort Worth
Essential Responsibilities
We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")
At OHM, We Are
- A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
- Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
- Seeking supportive, collaborative, detailed-oriented people to join our team!
- 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts!
Now Hiring: Assistant Front Office Manager
Location: Marriott Hotel & Golf Club at Champions Circle, Fort Worth
Essential Responsibilities
- Supervise Front Office Operations: Oversee recruiting, hiring, performance evaluations, and training and development of Front Office staff.
- Maintain Service Quality: Ensure adherence to OHM and brand standards, providing world-class guest service and addressing all guest needs.
- Financial Management: Achieve budgeted revenues and expenses while maximizing profitability in the guest services department.
- Department Liaison: Collaborate with Housekeeping, F&B, Sales, and Engineering to enhance overall hotel operations and guest satisfaction.
- Revenue Management: Participate in property revenue meetings, contributing to revenue maximization and profitability in all areas.
- Strategic Planning: Work with the Front Office Manager to develop both short-term and long-term financial and operational plans aligned with hotel objectives.
- Sales Participation: Actively engage in the hotel’s sales efforts to drive revenue.
- Budget and Expense Management: Collaborate on the creation and management of property budgets and expense plans.
- Guest Satisfaction: Enhance guest satisfaction through team member development, job engineering, and maintaining a quality image.
- Operations Management: Assist with Front Office operations to maximize RevPAR (Revenue Per Available Room) and overall profitability.
- Financial Procedures: Maintain procedures for cash handling, credit control, and financial transactions.
- Security and Safety: Ensure procedures are in place for money handling, guest security, and emergency situations.
- Reputation Management: Work with the leadership team to manage the hotel’s reputation by responding promptly to guest reviews and concerns.
- Staff Scheduling: Schedule team members according to labor standards and forecasted occupancy.
- Training: Ensure staff is properly trained according to OHM and brand standards to deliver world-class guest service.
- Team Engagement: Support team member recognition and engagement programs.
- Compliance: Manage operations in compliance with local, state, and federal laws and regulations.
- Guest Interaction: Greet guests warmly and proactively, ensuring a welcoming atmosphere.
- Company Policies: Adhere to and enforce all company policies and procedures relevant to this position.
- Additional Duties: Perform other duties and responsibilities as required or requested.
- Strong leadership, management, organizational, and communication skills.
- Ability to identify and resolve problems efficiently.
- Excellent verbal and written communication skills.
- Proven ability to deliver results and motivate a diverse team.
- Proficient multitasking and prioritization skills.
- Experience with relevant brand-specific PMS.
- Proficient in Microsoft Word, Excel, and other computer skills.
- Professional and persuasive presentation abilities.
- Sound knowledge of hotel operations and services.
- Analytical skills for measuring business potential and value to the hotel.
- Ability to interact effectively with customers and hotel management at all levels.
- Comfortable with high visibility and leadership roles within the hotel and community.
- Ability to work under pressure.
- Associate or bachelor’s degree in Hospitality Management, Management, or Business.
- Two years of supervisory experience, one year of line-level experience, or an equivalent combination of education and experience preferred.
- Standing for long periods.
- Light Work: Exerting up to 40 pounds occasionally, up to 20 pounds frequently, and/or a negligible amount constantly to move objects.
- May occasionally be required to lift more than 40 pounds.
- Inside work environment with minimal exposure to adverse conditions.
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