Computer Operations Supervisor

Overview & Benefits

Oakland County is a progressive place to work, where innovation and ambition are rewarded. We understand the many challenges facing today's professionals and families so we offer competitive wages and salaries, and a full benefits package with which you'd be quite impressed!

 

For full-time employees our benefits information can be found here.

General Summary

Oversees a dedicated team managing three shifts that is responsible for Incident Management, ensuring continuous monitoring and support of Oakland County’s infrastructure. Analyzes current computer operational procedures and researches, recommends, and implements continuous improvement processes. Manages incident responses including dispatching and triaging incidents as needed, which may include after-hours, weekends, and holidays. Assesses training needs of staff and arranges for or provides appropriate instruction. Acts as a liaison with mainframe hosting vendors and customers, IT staff, and assisting in the resolution of issues related to mainframe job processing and printing. Provides leadership and guidance to incident management team to minimize system outages and improve recovery time. Tracks and reports on metrics and Key Performance Indicators (KPIs) as requested by management. Performs transformational leadership skills, driving the continuous evolution of the Operations Center. Utilizes current county-wide and/or department specific software to complete assignments.

Required Minimum Qualifications

At the time of application, applications must:

 

1. a. Possess a Bachelor's Degree from an accredited college or university with a major in Business Administration, Computer Science, Information Systems, Electrical Engineering, or related field. b. Have had at least three (3) years of full-time experience in IT Infrastructure, IT Management, or IT Business Operations or similar environment; OR 2. a. Possess an Associate Degree from an accredited college or university with a major in Business Administration, Political Science, Information Systems, or related field. b. Have had at least five (5) years of full-time experience in IT Infrastructure, IT Management, or IT Business Operations or similar environment; OR 3. a. Possess a high school diploma or a certificate of completion of the General Education Development test. b. Have had at least seven (7) years full-time work experience in IT Infrastructure, IT Management, or IT Business Operation or similar environment. 4. Possess one or more of the following certification(s): Information Technology Infrastructure Library (ITIL) or Project Management Professional (PMP).

Special Requirements

1. Must maintain one or more of the following certifications: Information Technology Infrastructure Library (ITIL) or Project Management Professional (PMP).

Pay Range

USD $81,255.00 - USD $108,867.00 /Yr.

EEO and Inclusion Statements

EEO Statement

 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

 

Inclusion Statement

 

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.

Salary : $81,255 - $108,867