What are the responsibilities and job description for the TLE GUEST CONCIERGE position at OBRIEN AUTO GROUP?
Toyota of Kirkland, a dealership part of the O'Brien Auto Group, is currently looking for a Full-Time TLE Guest Concierge. We are searching for an individual who is hardworking, friendly, and enjoy interacting with people. Previous customer service experience preferred.
This position pays $20.00 per hour.
All employees subject to eligibility requirements, we offer the following benefits:
- Paid holidays pursuant to the annual holiday calendar (typically five holidays)
- Vacation – based on hire date and paid based on position.
- Medical/Dental/Vision/RX
- Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
- 401(k) plus company match
Responsibilities Include:
- Input all appointments in a timely manner.
- Input of manager confirmation calls.
- Assist Service Advisors in answering customer questions in regard to logistics and scheduling.
- Help solve computer software and input problems, insuring accuracy and timeliness of reports.
- Call back missed appointments.
- Assist Parts and Dispatch in rescheduling customers with special order parts (may need to consult with Service Advisors).
- Perform follow up and report back to advisors and management.
- Perform outbound calls.
- Compile list of calls made and track notes daily to complete nightly report (sent to management).
- Due diligence research prior to calling customers.
- Train in prescribed protocol as set forth in BDC phone script.
- Perform other duties as assigned by management.
- Regular attendance is essential.
- Work in cooperative, positive & professional manner with all personnel in the company.
- Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
- Must conform to the company policy regarding non-discrimination and harassment.
Equipment/Machines/Tools Typically Used: Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.
Chemicals: Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.
Employment offers are contingent upon successful completion of a comprehensive background screening.
Toyota of Kirkland is an equal opportunity employer and a drug-free workplace.
Salary : $20