What are the responsibilities and job description for the Usher-On Call position at Ocean Casino Resort?
About The Role
The Usher reports to the Manager Box Office and is responsible for providing prompt, friendly and efficient service to our guests; including seating guests in the theaters, answering questions and other general inquiries.
Position Responsibilities
The Usher reports to the Manager Box Office and is responsible for providing prompt, friendly and efficient service to our guests; including seating guests in the theaters, answering questions and other general inquiries.
Position Responsibilities
- Provide guests with a consistent level of friendly, impressive service that exceeds their expectations.
- Control admission to events by taking tickets and checking proper credentials.
- Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
- Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, or office/clerical work.
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Experience as an usher or willingness and aptitude to learn the role
- Strong guest service skills; including ability to converse with guests
- Positive, personable, and outwardly friendly
- Strong posture, facial expressions, and eye contact
- Scheduling flexibility; to include nights and weekends
- Ability to effectively communicate in English
- Training & Development
- Free Meal while on shift
Crisis Call Center Clinician
DELAWARE GUIDANCE SERVICES FOR CHILDREN -
Lewes, DE
