What are the responsibilities and job description for the Spa Receptionist position at Ocean House Collection?
The Ocean House seeks Spa Receptionist.
Primary Job Responsibilities :
- Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
- Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation.
- Pro-actively addressing guest concerns or questions, offering alternative solutions as needed.
- Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales.
- When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings.
- Conduct guest tours and escorts of Spa areas, fitness, and pool.
Secondary Responsibilities :
Past Work Experience : Prior guest service experience preferred.
Prior spa experience strongly preferred
Communication : Exceptional emotional intelligence
Must speak clearly and understandably
Exceptional conversation and telephone skills
Physical Requirements : Ability to stand for duration of shift
Ability to look at a screen for duration of shift
Occasional ability to lift up to 15 pounds
Environment : Performance of duties occurs indoors in temperature controlled setting.
Body Mechanics : Position will be primarily performed standing and requires use of telephone and computer equipment.