What are the responsibilities and job description for the Admissions Counselor position at ODYSSEY BEHAVIORAL GROUP?
Job Details
Description
Who We are
Our residential treatment program provides hope for clients suffering from mental health and substance use disorders, helping them ensure sustained recovery. Located in beautiful Deerfield Beach, Lifeskills provides a secure and nurturing atmosphere for balanced recovery and healing.
Residential treatment program clients live in fully furnished townhomes that are professionally staffed 24-hours a day. This realistic, home-like setting allows residents to adapt their new coping skills within the local community and practice their daily routines while taking part in the therapeutic process. In our residential treatment program, we help our clients successfully transition back into their homes, family lives, and careers with newfound self-esteem, direction, and control.
The Admissions Counselor works closely with the Marketing Department and the facility-based leadership to support enrollment and engagement activities for Lifeskills South Florida. The role will serve as the key on-site admissions counselor, receives all inquiry and referral calls, conducts onsite client/family tours and communication. The role will also assist with creating and designing client and family facing communication for social media and website content.
What We offer
- Multiple Development Pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Six Annual Paid Holidays Plus One Floating Holiday
- Generous Team Member Referral Program
Work Location: This is an ONSITE position working at our Lifeskills South Florida - Deerfield Beach location.
How You Will Make a Difference
Essential Responsibilities
- Responds to program inquiries in appropriate and effective manner; communicating knowledge of programs, prices, and admission protocols.
- Communicates with referents, program participants, and families appropriately and effectively.
- Uses the referral process as a means of building relationships with new referents.
- Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
- Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
- Completes all required paperwork to facilitate a smooth enrollment process.
- Plans and coordinates all enrollments and acts as the concierge to ensure that the admissions process proceeds smoothly.
- Demonstrates the ability to engage clients and families seeking help for internet and gaming addictions.
- Gathers program pictures and client stories to use through the enrollment, social media and digital forums.
- Demonstrates and facilitates customer-oriented engagement of clinical partners, clients and families.
- Maintains enrollment and referral information within the Salesforce database to assist with professional, participant and family strategic communication.
- Supports and promotes an ongoing social media presence for Lifeskills South Florida - Deerfield Beach:
- Creates and maintains calendars supporting the strategic plan
- Promotes a positive social media presence through posting comments and interactions
- Analytics on success / failure of social media
- Looks for new advertising opportunities on social media
- Coordinate the facility tours, events and targeted meetings and conferences with community partners.
Additional Responsibilities
- Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
- Assists in promoting and ensuring that the mission, goals and objectives of Lifeskills are understood and actively supported by the employees.
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Qualifications
What We're Seeking
Education and Experience
Position requires 2 years of related experience. Bachelor’s Degree preferred. Ideal candidate should be outgoing, sales-oriented, and able to proactively assist callers who are weighing treatment options for themselves or loved ones. Familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings/sales a plus. Demonstrates desire to drive for results; steadfastly pushes self to consistently meet and/or exceed goals. Can quickly find common ground and solve problems in collaborative team setting.
Other Requirements
Position requires incumbent to have a valid driver’s license and vehicle insurance.
Lifeskills South Florida provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Lifeskills South Florida reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
