What are the responsibilities and job description for the Customer Operations Lead position at Offstream?
Offstream is looking for a Customer Operations Lead to guide climate project developers through onboarding, documentation, and registry engagement. You’ll manage day-to-day coordination, support technical deliverables like PDDs and RFPs, and serve as the primary point of contact for our customers. If you thrive on customer engagement and are passionate about impactful projects, we’d love to meet you.
What You Will Do
- Own and deliver a seamless customer experience from onboarding through their lifetime with Offstream
- Lead day to day coordination with carbon registries, managing correspondence, document submissions, and data entry across platforms like Puro, CAR, Isometric, and others
- Develop and maintain detailed project plans, including timelines, milestones, status reports, risk & issue logs, and resource allocation. Manage communications with customers to adhere to said timelines.
- Support time-sensitive customer requests (including RFPs, audits, and reporting) by drafting, reviewing, and QA’ing key documents such as project design documents and registry forms
- Contribute to building scalable playbooks, FAQs / guides, and internal documentation to streamline customer success as Offstream grows
- Be an advisor to our customers, interpreting methodologies, advising on registry selection and developing documentation
- Track customer feedback and pain points to share with the engineering team for product improvements
What You Will Bring
(If you don't meet all of these requirements, you should still apply. We want to find high-slope individuals, so if you can quickly grow into this profile we'd love to hear from you)
- 2 years in management consulting, environmental consulting, or climate tech customer success role
- Prior experience working with carbon markets, clean tax credits, or other offerings for carbon project developers
- Project management experience across multi-stakeholder projects with 6-12 month timelines
- Genuine enthusiasm for engaging with customers regularly. You should be excited about interacts with users daily, building strong relationships.
- Perspective on project management and customer success tools frameworks to help our team scale
- Passion for startups and working on a small team (aka rolling your sleeves up when the situation calls for it)
- Strong communication and collaboration skills
What We Offer
- Competitive compensation ($90-$120k meaningful equity)
- A full suite of benefits
- Unlimited PTO with a minimum of 2 weeks off per year all federal holidays and a company shut down for the week between Christmas and New Years
Location
Denver, CO strongly preferred. We’re in the office Mon / Tue / Thu!
Salary : $90,000 - $120,000
