Call Center Receptionist

Position Overview:   

Serves adult and pediatric patients by scheduling appointments, maintaining records and accounts, general office support, and providing outstanding customer service to all callers.

Essential Duties Essential Job Functions:

• Schedule appointments in a computerized appointment calendar for multiple locations and/or providers based on call center guidelines.
• Responsible for handling all inbound calls in a timely and professional manner.
• Responsible for making outbound callbacks during assigned time slot to follow up on voicemails.
• Appropriately transfer calls to the necessary department based on the meaning of call.
• Responsible for following AAAHC guidelines in regards to patient continuity. Maintains patient’s continuity of care by scheduling with a consistent provider. 
• Maintains the computer database of patience with accuracy and completeness.
• Advises the patients of ONE Health Systems, Inc. policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Other duties as assigned.

Benefits:

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

 Other Skills/Abilities:

• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Proficiency with computers including the ability to multitask through multiple screens, and strong typing skills
• Strong time management and decision-making skills.
• Understanding of company services and policies.
• Ability to maintain confidentiality and remain compliant with HIPAA guidelines.
• Ability to utilize software, databases, scripting, and tools appropriately.
• Ability to adjust to changes made in scheduling guidelines and apply immediately upon request.  

Education/Experience:

• High school education
• Minimum 3 years’ experience preferred

Physical Requirements:

• Sitting in a normal seated position for extended periods of time
•  Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters
• Ability to hear within normal range
• Ability to move about

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.