Veterinary Assistant

We are looking for one (1) experienced veterinary assistant looking for a great opportunity for experience, mentorship, and growth in specialty medicine to join our growing, 3 cardiologist practice.  
 

Olympic Veterinary Cardiology is an independently owned and cutting-edge provider of veterinary cardiac healthcare in the greater Seattle and Everett, WA area. We care for patients through our mobile/concierge services as well as through our Outpatient Center located in Everett, WA. 

When clients hear their pet has heart disease, it’s scary, and often leaves them wondering if there’s anything that can be done. We work alongside their trusted veterinarian to diagnose the disease and develop the right plan. This allows the pet to receive the best care possible and the chance to get back to loving life. 

If you understand the significance of that and feel your calling is to help the family and the pet, YOU are who we we want to meet! 

Our assistants are the doctors right-hand person. The work is dynamic and very fast-paced. This is a hybrid position that will work both in our outpatient cnter clinical setting as well as our mobile service. 

Basic mobile duties will include: 

• Driving to multiple partner hospitals 
• Set up and break down of equipment 
• Animal handling and restraint 
• Organizing mobile routes 
• Coordinating with teams at each hospital for efficient case evaluation 
• Phone and email communications regarding patients 
• Ensure smooth operational flow throughout the day 
• Other duties as assigned 

Clinic duties will include: 

• Client engagement 
• Patient history recording & restraint 
• Surgery and pack room assistance 
• Sample collection 
• Shared cleaning duties 
• Phone and email communications with clients 
• Other duties as assigned  

In other words, if your passion is solving the most complex puzzles and thriving on the challenge – then you will almost certainly thrive here! The challenges of each day are unique and variable. Demand shifts and we react. 

PLEASE READ THE ENTIRE JOB POSTING AND ALL DETAILS. If you do not follow instructions completely, you will not be contacted for an interview! 

Some of Our Core Values: 

• Cutting Edge 
• No Gossip 
• No Fear 
• Extreme Ownership 
• Passion 

Are you looking to ignite your passion to help people? Do you love to take chaos and create order? Does it bug you when something is misspelled or the spacing is off? Do you love to put the pieces of the puzzle together? Does learning new things and growing with a company excite you? Do you long to work hard, have a great attitude while having FUN? (While these sound like oxymorons of most practices, you’ll be reinvigorated when you actually see the difference!) In so many ways, this is like no place you have ever worked! 

Qualifications: 

• Veterinary assistant training (academic program graduate or longer-term in-house training both acceptable) with ideally 1 year of experience (less experience will be considered for this position, based on each candidate’s background) in a clinical setting with specific understanding of identifying dyspneic and distressed animals (cats and dogs primarily) along with identifying signs of stress/anxiety and aggression to ensure the patient and team remain safe. 
• You will need to demonstrate a strong knowledge of resource management, team-focused mindset, customer service, conflict resolution, and email and phone etiquette. 
• The position is based in Everett, WA, but travel in the company vehicles can range from Mt. Vernon to West Seattle (although not in the same day ;-) ). Morning meet ups will be in Everett, if mobile then travel to the patient based on each day’s schedule or in hospital for appointments and/or procedures. Our standard business hours of operation are Monday through Friday, 7:30am – 5:30pm. As this is a hybrid position that works in both operational settings, availability for a combination of 4 10-hour shifts, Monday through Friday is required. No after hours on-call or weekends are required. 
• Driving a company car is periodically required.  Candidates must have a clean driving record and allowed to drive company vehicles by our insurance carrier (historic DUI, excessive speeding tickets, suspended license – please do not apply – while we will still love you, our insurance carrier will not allow you to be hired). 
• Excellent animal restraint skills required with emphasis on creating a low-stress environment for the patient to undergo diagnostics in an efficient manner. 

Do you have… 

• A solid (but doesn’t have to be expert) knowledge of Word, Excel & Outlook? 
• An understanding the importance of optimized processes and streamlined workflow, but willing and able to assess the situation and improve irrelevant, repetitive, and outdated processes to bring all of our game up a level (and oh yes, that bar is already set high, so bring your best!)? 
• An empathetic demeanor and eagerness to help stressed people get their furry family to optimal care, while also ensuring the appropriate expectations and boundaries are set and maintained? 
• An eagerness to ‘jump in’ and make everything better because you showed up? 
• A natural hunger to learn, grow, and thrive coupled with a healthy slide of humble pie? None of us know everything – but together we WILL figure it out! 
• A natural sense of urgency with client communications? (typical replies would be by end of business day, but definitely within 24 hours). 
• An ability to use and learn multiple software systems for various tasks (accounting, medical records, emails, electronic notes/tasks)? 

• An obsession with details and accuracy? 
• A desire to change veterinary medicine as a whole? Oh yes, we said it. This mission is big. 

The right person will: 

• Coordinate morning schedules for efficient case evaluation and traffic flow. 
• Coordinate in-clinic and partner clinic case evaluation schedule for optimal flow (does anyone need sedation? Does anyone need extra hands? Anyone need a muzzle? Anyone have a same-day procedure pending?) 
• Ensure patient records are in Timeless (mobile) or Instinct (clinic) and request input if not present. 
• Ensure patient comfort in kennel and water is present for every cardio patient at both partner hospitals and the outpatient center. 
• Set up equipment (Echo, ECG, BP, Laptop, Ultrasound Table) and pack up for each stop. 
• Ensure client inquiries are fully answered or appropriately routed for necessary follow up. 
• Comfortable in meeting with clients in person and occasionally via web meeting. 
• Comfortable meeting for all-staff meetings in person and/or via a web meeting. 
• Engage and learn new software and skills, as needed. 
• Know how to analyze situations and determine immediate solutions within our core values, principles, and level of expertise. 
• Display unparalleled customer service skills in person and via phone and email in all interactions with team members, partner hospitals, and pet owners. 
• A willingness to learn and grow, challenging some of the long-standing problems in the industry (such as poor boundaries and late-night/after-hours work you aren’t paid to do). 

Important Note: If you are currently employed by any of our partner hospitals and want to apply for this position, you should know that you will have to talk to your manger before any offers are extended and explain to them why you are considering this opportunity. 

If your application (instructions below) begins with a proactive letter of support from your current manager saying they support you and understand why you are exploring this position, expect we will be meeting face to face (or, at least on Zoom!) – you are the person we MUST meet! That is the maturity and level of professional respect that is key. 

When opportunity knocks, will you open the door? We aren’t going to poach. The caliber of the people on our team is second to none. 

This isn’t a J-O-B: Don't apply for the position if you are full of drama, can’t show up on time or wake up in the morning like Eeyore. If you are a perfectionist at heart and find fulfillment to reassure people that might have fear, anxiety or frustration around their fur babies, then you might want to apply for the opportunity to join our team! You are their advocate and part of the care team to make everyone better. This job is perfect for the candidate that seeks growth, opportunities and wants a career in the veterinary field – but also wants to enjoy their jobs and not be crushed by it. 

It is also ok if this position is not your ‘forever’ plan. We don’t want you in one role for the rest of your life either! We put time, money, and energy into our team to grow each member as people and as leaders. Money talks – and we put that into our team, not just empty words you’ve already heard before. A personal mission – anyone on this team is a better person BEACUASE they were a member of this team. 

So let’s get to it…Don't submit your resume without answering the supplemental questions outlined as part of the application - you will not be called for an interview. Yup, it’s a test to see if you can follow directions! 

NOTE: If you put “I AM A ROCKSTAR” in your resume or supplemental question responses, you will get bonus points and skip to the front of the line! 

Compensation and Benefits: 

This position is a salaried position, based on a typical 4-day 10 hour/day schedule 7:30am-5:30pm but if a 5 day work week is undertaken, an over-time stipend will be paid for that day. We focus on compensating you for the work you do, not how many hours you’re there. When we are efficient and finish the day smoothly and early, we can go home and no loss of pay will occur. 

Benefits Package includes: Employer-Sponsored Health Insurance with Health Savings Account option, Vision/Dental Insurance, Retirement plan with up to 8% employer match, Identity Theft Protection, access to financial planner (no cost to you), Disability Insurance (Long & Short Term), Employer-Sponsored College Savings Plan for dependents, Paid Time Off, WA-compliant sick leave. Profit-sharing is also available when financial and performance objectives are met. 

Salary : $23 - $28