Activity Coordinator

Location

Bedford Springs Resort

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year. Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description

The Spa Activity Coordinator will be responsible for providing professional and hospitable service to all hotel guests

Responsibilities

• Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests.
• Responsible for multi-tasking in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position.
• Responsible for maintaining, securing and documenting shift audit form of allotted bank.
• Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy.
• Responsible for checking in appointments following the established protocol.
•  Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique.
• Responsible for assisting guests within the Springs Eternal Spa Boutique.
• Responsible for assisting the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery.
• Responsible for mailing retail items to guests utilizing established protocols.
• Knowledgeable about all service treatments offered as well as seasonal treatment promotions.
• Responsible for coordinating and booking of spa services for single guests and group bookings.
• Responsible for giving facility tours to prospective clients.
• Responsible for keeping the Front Desk and retail shelving clean and tidy.
• Responsible for keeping the Front Desk and retail area flooring clean and free of debris.
• Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests.

Qualifications

• High school graduate or equivalent.
• Ability to work in a fast paced environment.
• Previous experience in customer service preferred.
• Computer knowledge and POS experience preferred.
• Previous experience in retail sales preferred.
• Ability to communicate effectively and work as a Team member of the spa.
• Ability to work a flexible work schedule as assigned by management.