Conference Services Manager

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

This is a catering sales position specifically focused on direct sales related duties. Some detailing will be required for events contracting within 2 weeks of arrival.

Responsibilities

• Responds to incoming catering leads within a 24 hour timeframe (unless a lead is received on a Friday and the response must be back to the client by Monday Noon their time)
• All leads must be presented at the daily DBR (Daily Business Review) outside of the catering free-sell window
• Proactively identifies, qualifies, and solicits new business to achieve personal and resort revenue goals
• Closes the best opportunities for the Resort based on the market conditions and hotel needs
• Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.)
• Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction
• Builds and strengthens relationships with existing and new customers to include sales calls, FAM events, site inspections, etc.
• Effectively uses sales resources and administrative/staff support
• Generates contracts and creative proposals to meet customer needs
• Provides accurate, complete, and effective turnover to event services
• Can develop clear and effective market plans and action steps
• Possesses effective communication skills
• Presents ideas, expectations and information in a concise, well organized manner
• Continues communications with catering contacts before, during and after all meetings to encourage rebook of business or to solicit other business within account.
• Manager may be required to entertain outside of business hours.
• Represent Omni Hotels & Resort La Costa Resort and Spa at functions which are related to the sales and marketing efforts of Omni Hotels & Resort La Costa Resort and Spa
• Conduct site inspections, familiarization trips and other related functions to develop potential catering business
• Maintain the highest ethical standards while representing Omni Hotels & Resort La Costa Resort and Spa
• Maintain a thorough understanding and direct knowledge of Omni La Costa Resort and Spa primary competitors
• Achieve revenue sales goals presented for each quarter on a consistent basis.
• Create and keep up to date banquet event orders, event resumes, and all other relevant event information if booking is within 2 weeks of arrival. 
• Assist with the creation of profitable menus and distribution of client expectations to Food & Beverage Departments.
• Effectively coordinate efforts between Sales and Food & Beverage management.
• Ensure that the department standards are met and that all company policies and procedures are adhered to.
• Ensure that all departments meets all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

SUPERVISORY RESPONSIBILITIES :Act as a liaison between customers and resort.  Utilize hotel staff through the issuance of contracts, banquet event orders, and diagrams to ensure the group has a successful stay.

Qualifications

• Must have at least 3 years’ experience as a Conference Services Manager, and or like experience in event planning, preferably in a high-volume,four diamond resort.
• Must have a flexible schedule and be willing to work weekend events if needed.

Annual Salary Range: $70,000-$85,000

The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is

the Law poster and its supplement are available using the following

links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts

and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Salary : $70,000 - $85,000