What are the responsibilities and job description for the Director of Loss Prevention position at Omni Hotels & Resorts?
Overview
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.
Job Description
The Director of Loss Prevention will be responsiblefor directing and overseeing the day to day functions of the security department, including protection of hotel guests, associates and property.
Responsibilities
Reviews all reports completed by Security officers to ensure accuracy and timely submission.
Reports all observed hotel property deficiencies and safety hazards to appropriate Department Manager, Executive Committee Member.
Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents). Complete within 48 hours.
Maintains surveillance procedures through-out the property.
Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to Director of Rooms.
Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
Ensures that all hotel service levels are maintained, and provides assistance when necessary.
Acts as the hotel representative when resolving guest problems and concerns by handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
Liaise with all department heads to ensure hotel associates are adhering to established safety and security procedures.
Oversees and guides the efforts of the Safety Committee, conducting monthly meetings and following up on any issues.
Do Moments of Service Checklists monthly.
Replenish First Aid Kits throughout the resort.
Conduct regular mock fire evacuation drill as per the Omni emergencies standards.
Establish crisis management and contingency planning.
Interview, select, review and train new security officers according to Omni standards to maintain order throughout the resort.
Responsible for ongoing Security department training.
Must maintain comprehensive understanding of all emergency procedures and radio codes.
Be available 24 hours a day for genuine emergencies within the property.
When necessary, is responsible for administering corrective action with associates.
Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
Ensures that all Security equipment (i.e.: uniforms, walkie-talkies, cameras) are kept in good working condition.
Conduct extinguisher and CPR training classes, and monthly OSHA training.
Conduct monthly department meetings.
Maintains a continual line of communication with the Director of Rooms and Director of Human Resources.
Distribute monthly Hotel Incident/Accident Log to Managing Manger/GM.
Champion and drive the Omni culture.
Qualifications
Must have 5 years experience in Loss Prevention/Security Management role.
Red Cross and First Aid Certified.
Able to work nights, weekends, and holidays.
Experience in Loss Prevention in an upscale establishment preferred. Previous experience in hospitality preferred.Proven professionalism with guests and associates required. Experience with and familiarity with OSHA standards required.Previous experience with training and maintenance of safety standards.Must have knowledge and experience with Microsoft Word, Excel, Outlook and PowerPoint.
Must be able to lift moderate to heavy weight.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.