Event Concierge

Location

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

To serve as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Communication with other Event Concierge team and Managers to ensure seamless experience
• Basic knowledge of hotel departments and purpose in fulfilling guests’ needs
• Manage and assist all aspects of hotel events to include day to day coordination
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
• Multi-task and prioritize multiple requests and information; time management skills are necessary
• Utilize Delphi software for generation of necessary documents and changes as needed
• Detailed knowledge of the hotel meeting space, group dynamics and event details
• Special projects as assigned by Department Manager
• Attends daily Banquet Event Order meetings and weekly resume meetings as needed
• Recommends special outside services when required
• Coordinates and attends pre-convention meetings prior to conference when scheduled

Qualifications

• Ability to clearly, pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately, efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, dealing with many guest requests/questions within a short period.
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Customer service oriented with a desire to create memorable guest experiences.
• Must possess excellent telephone etiquette skills. 
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.  
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.   
• Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given workweek.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description