What are the responsibilities and job description for the Event Concierge position at Omni Hotels & Resorts?
Location
The new Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the new social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.
The brand new, multi-use campus in development with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the new Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.
The brand new, upscale Omni Frisco Hotel embodies true Texas charm and sophistication.
Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.
Job Description
To serve as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.
Responsibilities
- Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
- Communication with other Event Concierge team and Managers to ensure seamless experience
- Basic knowledge of hotel departments and purpose in fulfilling guests’ needs
- Manage and assist all aspects of hotel events to include day to day coordination
- During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
- Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
- Multi-task and prioritize multiple requests and information; time management skills are necessary
- Utilize Delphi software for generation of necessary documents and changes as needed
- Detailed knowledge of the hotel meeting space, group dynamics and event details
- Special projects as assigned by Department Manager
- Attends daily Banquet Event Order meetings and weekly resume meetings as needed
- Recommends special outside services when required
- Coordinates and attends pre-convention meetings prior to conference when scheduled
Qualifications
- Exceptional people skills preferred.
- Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
- Must have flexibility in schedule and able to work am and pm shift when necessary.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.