Food & Beverage - J1 Intern/Trainee

Location

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

The training phases will clearly demonstrate a balance between the participants learning opportunities and their contributions to the organizations in which they are placed. The participant to be introduced to Omni restaurant outlet’s operations and services to gain knowledge of Omni’s overall service standards and how operational roles interrelate to create a successful restaurant operation and to provide exemplary guest service experience.

Responsibilities

The participant will be able to master the below responsibilities during the length of the program:

Phase 1: Restaurant Introduction

• The overall goal for this phase is for the participant to be introduced to Omni restaurant outlet’s operations and services in order to gain knowledge of Omni’s overall service standards and how operational roles interrelate to create a successful restaurant operation and to provide exemplary guest service experience. 

Phase 2: Volume Restaurant Demands:

• The goal and objective are for the participant to become fully familiar with advanced Food and Beverage service standards that would typically be performed within the operations and specifically gain valuable exposure and experience with the demands and expectations during a high volume time period.   By the end of this phase, the participant should have obtained increased confidence and an advancement in their techniques, organizational skills and knowledge.

Phase 3: Food & Beverage Leadership and Business Activities:

The goal of this phase if for the Trainee to wrap up their training experience with increased feedback and training, build their leadership skills. Specific objectives will be for the Trainee to:

• Experience more feedback from customer service skills and finding solutions.
• Be trained to handle customer comments, complaints, or concerns.
• Attend weekly trainings for the months of June-August focusing on managing training materials.     

Qualifications

• Must have strong verbal and written communication skills
• Must be able to multi task
• Must be able to stand and walk for an extended period of time or for an entire shift
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance
• Must be able to work flexible shifts including nights, weekends, and holidays
• Must have alcohol training certification (TIPS)
• Must have Food Handler permit

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.