What are the responsibilities and job description for the Golf Membership Concierge position at Omni Hotels & Resorts?
Location
Just steps from the PGA of America headquarters, Omni PGA Frisco Resort is at the heart of modern golf culture where players of all ages and skill levels can enjoy the game. Featuring our two 18-hole championship golf courses, Fields Ranch East – designed by Gil Hanse – and Fields Ranch West – designed by Beau Welling; The Swing, our lighted 10-hole, par-3 short course; and The Dance Floor, our 2-acre putting course and entertainment area – Omni PGA Frisco Resort and Monument PGA District are home to ample play options, unique simulations, coaching experiences and more.
Job Description
Omni PGA Frisco Resort is seeking a friendly and responsible Golf Membership Concierge to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement at Club 1916 at Fields Ranch. In addition, this role supports the membership team and club management with administrative tasks and projects involving Club 1916 and Member Relations.
Responsibilities
- Operates as first point of contact for members and guests entering the clubhouse.
- Coordinate reservations for tee times, dining, Omni Hotels & Resort stays for Club 1916 members.
- Exemplifies a hospitality mindset to build relationships with members and guests, ensuring extraordinary experiences.
- Receives and facilitates incoming phone calls from members and guests.
- Initiate and maintain effective positive communication between members and Employee Partners.
- Assist in and be accountable for the timely completion of any projects as requested.
- Attendance at all relevant meetings.
Promote and encourage member name recognition at all times.
- Maintains knowledge to appropriately educate members of club programming, events, pricing, and policies.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
- Assists management in administration of company policies and procedures.
- Assist Membership team and club management in preparation and execution of planned member events.
Qualifications
Qualifications:
- Minimum one-year administrative experience is required.
- Experience in a club, membership-based environment or hospitality is preferred.
- Proficient in computers, Excel, Word, highly preferred.
Physical Requirements:
- The ability to sit and utilize telephone/computer for an extended period.
- The ability to walk and stand on feet for an extended period.
Working Environment:
- Clubhouse environment with frequent travel around property.
Tools & Equipment:
- Computer, copy, print, scan files
- Microsoft Office, Resort Suite, ClubEssential, Birchstreet, Opera
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.