What are the responsibilities and job description for the Housekeeping Floor Supervisor position at Omni Hotels & Resorts?
Location
Omni Tempe Hotel at ASU
Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe’s revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!
Job Description
The Housekeeping Floor Supervisor is responsible for overseeing the day-to-day operations of the housekeeping team on assigned floors, ensuring that guest rooms and public areas are impeccably clean, well-maintained, and meet Omni's quality standards. This role involves direct supervision of housekeeping staff, quality control, and coordination with other departments to ensure a smooth and exceptional guest experience.
Responsibilities
- Oversee and ensure supreme cleanliness and service standards throughout the hotel.
- Master the roles of Housekeeping associates to provide support and cover absences effectively.
- Address guest requests promptly, maintaining a courteous and helpful demeanor.
- Liaise with various departments to communicate needs and concerns.
- Participate in daily briefings, ensuring a smooth handover between shifts.
- Collaborate with the Engineering department for timely room repairs.
- Ensure Housekeeping staff have necessary tools and supplies, maintaining well-stocked and organized carts and closets.
- Prioritize and inspect VIP and Select Guest rooms, ensuring readiness and quality.
- Manage inventory of housekeeping and guest amenities.
- Cover duties of AM and PM supervisors as needed and participate in Manager on Duty rotations.
Qualifications
- Commitment to maintaining the highest standards of cleanliness and guest service.
- Experience supervising a housekeeping team in an upscale hotel environment and/or experience with room inspections.
- Proven ability to collaborate on special projects and with management teams.
- Exceptional attention to detail, with a proactive and urgent work ethic.
- Strong communication skills, both verbal and written.
- Physical ability to lift 50 lbs, push/pull 75 lbs, and maintain mobility throughout shifts.
- Availability for flexible scheduling, including evenings, weekends, and holidays.
At Omni Tempe Hotel at ASU, we pride ourselves on fostering a culture of excellence and hospitality. Our team is our greatest asset, and we provide an environment that encourages growth, innovation, and a genuine sense of community. As part of our team, you’ll have the opportunity to contribute to an unforgettable guest experience and be a part of Tempe's most luxurious hotel.
*This position is a full-time, on-site position with no work from home flexibility.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Salary is $21 per hour.
Salary : $21
