What are the responsibilities and job description for the Spa Front Desk Agent position at Omni Hotels & Resorts?
Location
Mount Washington Hotel
As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.
Job Description
Join our Team and earn a free season pass to Bretton Woods!
Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue.
Responsibilities
- To greet and welcome all guests coming into the Spa.
- To arrange for all Spa appointments.
- Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
- To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
- To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
- To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
- To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience.
- To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience.
- To handle all the billing and point-of-sale functions for spa services and retail sales.
- To assist with scheduled retail inventory.
- To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
- To provide personal attention to the guests.
- To ensure a pleasant visit for each guest.
Qualifications
- Must possess excellent communication skills, both written and oral.
- Must have the ability to work under pressure without letting that pressure show to the guest.
- Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance.
- Must be available to work flexible hours, including weekends and holidays.
