Front Desk Agent

Benefits:

• Health and Dental insurance after 90-Days
• Accrued Sick Time after 90-Days (5 Days a year)
• One week paid vacation after (1) year, two years paid vacation after (2) years
• Paid Holidays(5 holidays a year)
• Competitive wages
• Discounted stays at home resort and all VRI managed properties
• Access to exclusive Health and Fitness Center

Section 2 – Essential Duties & Responsibilities:

• Operation of Guest Services and Owner Relations while following Standard Operating Procedures
• Maintain high level of professionalism
• Switchboard operations. Answering questions and transferring calls to appropriate individuals or departments.
• Have a working knowledge of Customer Service, Timeshare and Owner Services
• Have a professional relationship with other departments, Vacation Resorts International and other partners
• Knowledge of Timeshare Ownerships and Reservation types
• Complete tasks assigned by management
• Communicate with coworkers effectively
• Review Arrivals Report and make every effort to honor guest requests
• Complete Owner Confirmation Calls and correspond with owners via phone, fax, email or mail
• Maintain files as needed
• Be familiar with local attractions to offer concierge services

Section 3 – Skills Required:

• Strong verbal and written communications skills.
• Attention to detail and the ability to multi-task.
• Strong Customer Service skills
• Ability to confidently make decisions while being able to prioritize
• Must be flexible where schedule is concerned
• Must be able to sit or stand for long periods of time

Section 4 – Education / Experience:

• Minimum of 2 years Customer Service experience
• Previous experience in Hospitality and Timeshare Industry is preferred
• High School diploma or equivalent

Section 5 – Expected Conduct

• Maintain professional behavior at all times
• Be knowledgeable of, practice and reinforce good business practices relating to harassment, discrimination and hostile environments in the workplace
• Remain aware and compliant with company policies and government regulations in regards to employment practices as communicated by Standard Operating Procedures and VOLM Handbook
• Remain calm during stressful and hectic periods
• Follow work schedule, arriving and departing on time and being flexible if resort needs change. Also, make arrangements if unable to be present for work
• Make arrangements for job duties to be fulfilled during periods when you will not be present
• Always present a positive attitude towards guests and fellow co-workers

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person

Salary : $16