What are the responsibilities and job description for the IT Support Technician position at ONE Health Ohio?
Join Our Team as an IT Support Technician!
Why Work With Us?
At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!
We are looking for a candidate who is not only skilled in IT support but also values precision and efficiency in their work. If you are eager to contribute to a critical sector and grow your IT expertise, we would love to hear from you.
Benefits Include:
- Affordable Health, Vision, Dental, and Life Insurance
- 401(K) with dollar-for-dollar matching (up to 4%)
- Generous Paid Time Off (PTO)
- Paid Holidays
- Responsible for providing exceptional customer service to patients, visitors, and One Health Ohio support staff.
- Responsible for handling all onsite IT support requests, including hardware and software issues.
- Manage user account setups, modifications and terminations.
- Install, configure, and maintain workstations and other end-user devices.
- Collaborate with the managed service provider to utilize their tools and resources effectively.
- Provide immediate assistance for emergency and escalated issues.
- Document all actions and communications in our IT support ticketing system.
- Participate in proactive maintenance and project-based work to improve and expand our IT infrastructure.
- Able to travel to any of our site locations
- Other duties as assigned.
Qualifications:
- Eager to learn and desire to take on new work.
- Experience as an IT Support Technician or similar role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Ability to manage multiple tasks and provide timely responses.
- Excellent problem-solving and communication skills.
Preferred Skills:
- Knowledge of healthcare industry standards and compliance requirements.
- Ability to learn and adapt to new tools and software.
Physical Requirements:
- Sitting in a normal seated position for extended periods of time
- Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
- Lifting, pushing, pulling, and carrying
- Communication skills using the spoken word
- Ability to see within normal parameters
- Ability to hear within normal range
- Ability to move about