Operations Associate II

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Operations Associate is responsible for implementing process and activities in support of RS products and services. The Retirement Services Operations department provides support to the division by processing payroll and maintenance contribution transactions to meet department goals, assist with resolving internal and external issues that negatively impact our ability to deliver division results, and leads by example to contribute to the organizational key results.

Key Responsibilities

• Process contribution related tasks.
• Reviews and responds to requests promptly and accurately.
• Interacts indirectly with participants and brokers addressing inquires and requests.
• Identifies process and quality improvement efforts and collaborates on process improvements across multiple areas.
• Works autonomously within established procedures with limited supervision.
• Build and maintain internal and external relationships with peers, with a focus on gaining an outside-in perspective.

Job Requirements

• High School Diploma or equivalent; Bachelor’s degree or relevant work experience preferred.
• Prefer 2 years retirement services experience
• Effective communication skill
• Working organizational skills with the ability to multitask
• Strong client service skills
• In-depth analytical skills
• Ability to utilize a variety of types of computer software
• Ability to work under pressure during peak season workflow
• Ability to work in a team environment
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 03A

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies. #LI-HW1