What are the responsibilities and job description for the Family Care Coordinator (Call Center Representative) position at OneLegacy Brand?
Salary Range: $47,775 to $52,325
- Starting salary with Associate’s degree (Night shift): $52,893.75
- Starting salary with Bachelor’s degree (Night Shift): $53,462.50
Hours: Night shift 6pm-6am
Job Type: Full-time
Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Corporate Office Azusa
Benefits:
- Starting competitive salary
- Overtime Opportunity
- Paid Time Off
- Tuition Reimbursement
- Holiday Pay
- Pet Insurance
- Medical/Dental/Vision Benefits
- 403(b) Retirement Plan
- And many more benefits!
Position Description: The Family Care Coordinator (FCC) is primarily responsible for obtaining telephonic donor authorizations from the Authorizing Party in a timely and consistent manner; providing the Authorizing Party with honest and unbiased donation options; and completing the medical/social history questionnaire with the appropriate person to assist in determination of donor eligibility. The FCC is also responsible for gathering clinical information on all hospital referrals (eminent and CTOD referrals) from the referral facility and additional healthcare providers as needed; and will assist in donor allocation as needed.
Qualifications: High School Diploma required. Completion of one of the requirements listed below is required: Associates or Bachelor’s degree in physical or social sciences field; OR Completion of a certification in the medical field such as LVN, RN, Surgical Technologist, EMT, Medical Billing or CNA program. Prior experience working more than six months in a telemarketing, help desk/troubleshooting, phone counseling or customer services call center environment preferred. Minimum typing speed of 40 wpm preferred. A current California driver’s license, auto insurance and reliable automotive transportation is required. Qualified applicants must be able to successfully complete the OneLegacy application and background screening process. OneLegacy offers a competitive salary and an excellent benefits package as well.
Salary : $47,775 - $52,325
