What are the responsibilities and job description for the Accounts Receivable Specialist position at OOCL USA Inc?
Accounts Receivable Specialist- SLC
Orient Overseas Container Line” and “OOCL” are trade names for transportation provided separately by Orient Overseas Container Line Limited (“OOCLL”) and OOCL (Europe) Limited respectively and both are wholly-owned subsidiaries of Orient Overseas (International) Limited, a public company (0316) listed on the Hong Kong Stock Exchange. OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
OOCL is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach, and continual innovation. OOCL is one of the leading international carriers serving China, providing a full range of logistics and transportation services throughout the country. It is also an industry leader in the use of information technology and e-commerce to manage the entire cargo process.
We have an immediate opening in our Salt Lake City office for a Accounts Receivable Specialist. We seek candidates who are customer focused and highly organized. The ideal candidate is self-motivated and can learn and adapt quickly in a fast-paced environment. The successful individual will bring their experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process. He/she must be able to prioritize and manage multiple deliverables and be able to communicate effectively with internal and external stakeholders to resolve accounts receivable issues in an efficient manner. This position requires a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment. Superb oral and written and telephone skills are a must, and we require proficiency utilizing computer systems, including MS Outlook, Excel and Word. We seek a candidate with 1-3 years of previous professional, Accounts Receivable/Corporate Collections experience and bilingual (English/Spanish) capabilities is a plus. In this position, you should be able to work well independently, as well as, in a team setting. Our normal business hours are 8:30AM to 5:00PM with one hour for lunch.
Position Responsibilities:
- Develop good rapport with customers, sales representatives and other company employees
- Manage a portfolio of corporate customers in Canada as well as the US
- Communicate effectively by phone/email with customers
- Prioritize and manage multiple tasks/assignments
- Research and respond to all accounts receivable inquiries in a prompt manner
- Monitor accounts for potential write-off; prepares required Credit and Bad Debt write off requests
- Maintain clear and concise system notes pertaining to each account
- Generate Customer Statements
- Ensure company adherence to credit policies and procedures for consistent handling of collection matters while maintaining good customer relations
- Solid Excel skills and a working knowledge of Access is a plus