What are the responsibilities and job description for the Systems Support Engineer position at Open Systems Technologies Corporation?
Responsibilities :
- Troubleshoot and resolve system / operational incidents
- Perform root cause analysis for operational incidents
- Analyze system performance and take corrective actions as needed
- Assist Tier 2 with resolving complex system and end user problems
- Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
- Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
- Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
- Work with deployment and ISP teams to support baseline deployments to operations
- Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
Requirements / Qualifications :
Preferred :
Clearance Requirements
Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.