What are the responsibilities and job description for the Network Specialist Level I Technician position at OPTK Networks?
The Network Specialist Level I Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.
REQUIREMENTS:
- Serve as the first point of contact for customers, partners, and vendors in the event of an outage
- Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
- Analyze data to resolve network problems
- Able to professionally, promptly, and consistently keep all stakeholders informed
- Provide documentation, notation, and updates from start to finish of opened tickets
- Effectively and regularly communicate outages to other departments, vendors, and works closely with the Engineering Department and partner companies during maintenance windows
- Perform inventory duties
- Career growth opportunities: engineering, network technician, and outside plant
- Coordinate projects with other teams
QUALIFICATIONS:
- Above average written and verbal communication skills
- Ability to organize and prioritize multiple tasks/assignments
- Customer-facing communication required
- Willingness to increase network knowledge
- Ability to professionally resolve customer complaints and escalation issues
- Good Time Management Skills
ADDITIONAL INFORMATION:
- Work Location: In Office – This is not a remote or work-from-home position
- College students are encouraged to apply
- Must have a valid driver’s license
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is a valid email to contact you at?
- What is a valid phone number to contact you at?
Experience:
- Help desk: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Lincoln, NE 68521 (Required)
Work Location: In person
Salary : $16 - $20