What are the responsibilities and job description for the IT Service Desk Technician position at ORANGE EV LLC?
IT Service Desk Technician
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Position Summary
The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company.
Position Responsibilities
- Responding to queries on the phone, via email, in person, or through remote access
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Working with established standard operating procedures
- Training computer users
- Training other staff on troubleshooting and diagnosing problems
- Gaining feedback from customers to improve technology solutions
- Following and developing technical documentation and problem resolutions
- Running reports and analyzing common complaints and problems
Position Qualifications
- Associate’s degree in computer science or related field
- or IT industry certifications (such as CompTIA A , Google IT, Microsoft MCSA/MCSE) and two years experience in a technical service role
- Strong working knowledge of computer systems, hardware, and software
- Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration
- Excellent problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Excellent customer service and team-working skills
- Self-starter with good time management skills
- Able to juggle multiple demands
- An openness to learning and sharing new technologies
Ideal Candidates Will Also Have
- Apple macOS and iOS experience a plus
Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity