Digital Banking Analyst

Summary: Knowledgeable of all aspects of the following platforms and products: Consumer Electronic Banking (CeB), Business Electronic Banking (BeB), consumer mobile banking, business mobile banking, Bill Pay, People Pay, External Funds Transfer, Consumer Mobile Deposit Capture, Business Mobile Deposit Capture, Online Account Opening (OAC), Voice Banking (VRU), and other products as the need arises by performing the following duties.

Duties and Responsibilities include the following.

• Maintains an overall understanding of digital banking landscape including trends, emerging players, and business models that have the potential to disrupt, complement and/or enhance Origin's existing businesses.
• Assists Senior Digital Banking Analyst with monitoring of all Digital Banking systems to ensure systems are operating throughout the day; notifies applicable service provider when systems are down.
• Interacts with customers as needed regarding questions and disputes.
• Assists Senior Digital Banking Analyst and serves as technical support person to all areas of Digital Banking.
• Assists customers with PC, Internet, mobile devices, and MS Office applications as they relate to Digital Banking products and services.
• Assists customers with personal finance tools such as Quicken, QuickBooks, and Mint.
• Assists Treasury Management Team with BeB and Mobile Banking issues and requests.
• Supports Commercial customers with Treasury Management services as needed.
• Identifies potential roadblocks and develops recommendations.
• Assists execution teams to implement digital products, services, and enhancements.
• Assist Senior Digital Banking Analyst with implementation projects and software conversions as it relates to all areas of Digital Banking.
• Provides Customer Support and Treasury Management teams with technical information on system enhancements and FAQ's in an effort to support internal and external clients.
• Assists Senior Digital Banking Analyst with all aspects of Digital and Telephone Banking Solutions and help maintain written policies and procedures for Digital and Telephone Banking products and services.
• Works with internal and external subject matter experts.
• Assists Senior Digital Banking Analyst with the implementation of new products and services.

• Stays abreast of Digital Banking systems and product enhancements.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Analytical and Design - Collects and researches data; Designs work flows and procedures; Generates creative solutions; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills/Customer Service - Maintains confidentiality; Remains open to others' ideas and tries new things; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Completes work in timely manner.

Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Follows instructions, responds to Management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university in Computer Information Systems or IT-related degree preferred; minimum five years' experience working with large scale projects, preferably with a large telecom, banking or technical company; or equivalent combination of education and experience. Management experience preferred.

Computer Skills

To perform this job successfully, an individual should be proficient in use of computer keyboard and software applications such as Microsoft Office, QuickBooks, Quicken, etc. Ability to use basic office machines. Ability to learn bank-specific software such as IBS, MPC, ADP, etc.

Bank Culture/Customer Service Skills

Promotes the Bank's culture, including the support of our Brand promise and Core Values.

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment The noise level in the work environment is usually moderate.

This job description reflects Management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.

Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.