Patient Ambassador

KICK for the GOAL

OrthoArkansas' core values

KINDNESS

People are happier after interactions with you because you are kind and pleasant.

INTEGRITY

Always doing the right thing, especially when no one is looking.

CONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

KNOWLEDGE

Be a lifelong learner.

General Description of Position:

The Patient Ambassador plays a vital role in enhancing patient satisfaction and overall experience at our clinic, including providing curbside check-in services. The Patient Ambassador ensures that patients feel welcomed, supported, and well-informed throughout their visit.

Essential Duties and Responsibilities:

• Patient Interaction:

  • Warmly greet patients at the front door upon their arrival. This duty is performed daily.
  • Assist patients in and out of vehicles, ensuring their safety and comfort. This duty is performed daily.
  • Transport patients and families to and from their vehicles using a provided cart, when requested. This duty is performed daily.
  • Conduct curbside check-in for patients, providing efficient and friendly service. This duty is performed daily.

• Support and Education:

  • Assist patients with understanding and using the patient portal. This duty is performed daily.
  • Provide patient education as needed, ensuring they are well-informed about their visit and any follow-up actions. This duty is performed daily.

• Problem Solving:

  • Serve as a point of contact for resolving patient needs and concerns, acting as a problem solver to enhance their experience. This duty is performed daily.

• Other Duties:

  • Perform any other related duties as assigned. This duty is performed daily.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and Experience:

  • High school diploma or GED.
  • 0 to 6 months of related experience and/or training, or an equivalent combination of education and experience.

• Skills:

  • Ability to read and recognize similarities and differences between words and between series of numbers.
  • Excellent communication and interpersonal skills.
  • Compassionate and patient-focused attitude.
  • Strong problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.

• Physical Requirements:

  • Ability to stand for long periods.
  • Exposure to varying weather conditions when assisting patients with curbside check-in and transportation.

The ideal candidate will be friendly, empathetic, and dedicated to providing an outstanding patient experience while being adaptable to varying weather conditions and the physical demands of the role.