What are the responsibilities and job description for the Customer Service Representative position at Oryx Insurance Brokerage?
A local, well-established insurance agency is seeking a full time Customer Service Representative to provide support to the Customer Service Department in processing all lines of commercial insurance in accordance with quality and service standards developed by the agency. He/she will be responsible for processing policies and policy changes, answering calls, client follow-up and assisting in the growth of the business.
Essential Duties and Responsibilities:
The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He/she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must.
- Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits
- Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
- Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses
- Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts
- Complete other tasks as directed by agency management
Qualifications:
A minimum of 3 years of previous experience as a customer service representative in an office environment
Previous experience in the insurance industry a plus
Knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
Knowledge of AMS360 & ALIS a plus
Strong professional communication skills, both written and verbal
Ability to understand and analyze commercial lines insurance coverages, forms and policies
Excellent organization and time management skills
Ability to accurately process many tasks in a deadline driven environment
Must demonstrate a “can-do” attitude by taking initiative, being enthusiastic, flexible and dependable
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $16