What are the responsibilities and job description for the Technical Support Team Lead position at OtterBase?
Description: We're looking for a hands-on leader to guide our IT support team. You'll help manage daily support tasks, solve tech issues, and make sure our clients are happy. You'll also coach team members, improve processes, and pitch in when needed.
Responsibilities/skills:
- Lead and support the help desk and onsite tech teams
- Make sure tickets are handled quickly and correctly
- Help train and mentor team members
- Improve how we do things and share feedback
- Jump in to solve tech problems when needed
- Help with scheduling and after-hours support
Qualifications:
- 4 years in tech support and customer service
- Experience leading a team or training others
- Good communication and problem-solving skills
- Eager to learn and work with new technology
- Bachelor's Degree or similar experience
