Systems Administrator

SUMMARY:

Primary support resource for desktop, laptop and mobile devices for brand office and field employees. Provide onsite support as needed for restaurant operations. Administers user accounts and passwords. Deployment of software applications and security updates. Support file and print servers. Ensure all systems/devices are deployed in compliance with corporate security policies and that data is consistently backed up. Maintain documentation of system configuration and equipment inventory. Monitoring, troubleshooting, implementation, maintenance and repair of computers, network and phones.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deploy, manage, monitor and support all end-user devices in the brand offices and restaurants, including desktops, laptops, tablets, mobile phones, scanners, printers and video-conferencing system.
• Monitor and support file, print, web and database server systems, including AD domain controllers.
• Support branch office network/telecom hardware including routers, switches, CPE and phone systems.
• Identify and resolve issues with servers and end-user devices in a timely manner, minimizing impact to the business.
• Communicate with end users, providing timely updates on outstanding issues.
• Maintain ownership of all issues and requests until successfully completed.
• Create, maintain, disable, reset and delete user accounts and passwords. Manage RSA token assignment. Ensure that users have continuous access to e-mail, intranet, the public Internet and other crucial business applications.
• Restore company-standard computer images as appropriate for deployment and replacement.
• Ensure computer systems and end-user devices are current with critical updates and malware protection to maintain security, reliability and supportability.
• Comply with formal change management procedures and update service tickets.
• Assist with the annual activities required to validate PCI compliance as directed by IT Management and Information Security team.
• Maintain confidentiality of sensitive company material and information.
• Review processes, procedures, and technologies to improve quality, efficiency, and/or system reliability.
• Keep abreast of new technologies; evaluate and report on new technologies and initiatives as directed by IT Management.
• Perform regular and emergency backup operations on system infrastructure as needed.
• Keep Manager and other key personnel informed of assignment and system status via timely communication and weekly written status reports.
• Weekends, holiday and nighttime support will be required as necessary.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

• Experience supporting users/systems in a branch office network
• Knowledge of current network protocols and Internet standards, including TCP/IP, DNS, DHCP, SMTP, FTP
• System recovery, backup processes
• Expertise with Windows and Active Directory security and overall best practices
• Development, maintenance and deployment of standard computer images

PERSONAL SKILLS:

• Ability to express ideas persuasively and clearly
• Solid written and oral communication skills
• Ability to present ideas and technical concepts in layman’s terms
• Strong customer service orientation
• Ability to organize and present material in a manner to gain agreement or acceptance
• Ability to create, be creative and develop ideas and projects
• Highly self-motivated and directed with keen attention to detail.
• Proven analytical and problem-solving abilities
• Able to effectively prioritize tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to craft proactive and automated scripts and tools

COMPUTER SKILLS:

• Microsoft Windows Server
• Microsoft Active Directory
• Microsoft Windows 7 and 10 Professional
• Symantec Ghost, Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Support, maintenance and repair of Dell & HP laptops
• Office 365 administration
• Teams or Zoom and Conference Room Systems experience

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to lift and carry objects weighing up to 50 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Temperature controlled office

The noise level in the work environment is low to moderate

EQUIPMENT USED:

Computer, tablet, fax, copier, phone, scanner, mobile phone