What are the responsibilities and job description for the Senior Solutions Consultant position at Outreach?
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About the Team
This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for prospects by being both technology and domain experts. We are expected to understand our prospect’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).
The Role
Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:
\n- Becoming and acting as a subject matter expert on the Outreach platform and acting as a trusted advisor to both customers and internal teams
- Partner and collaborate with Sales to identify customer and prospect selling tools, business processes, opportunities and risks through in-depth discovery
- Helping qualify opportunities through in-depth discovery of customer and prospect business processes in order identify opportunities and risks that need to be addressed during the sales process
- Participate in product demonstrations highlighting Outreach's business value
- Understanding goals and value propositions for various stakeholders within customer organizations
- Ensuring effective communication of customer and prospect pains and requirements to Outreach’s onboarding and implementation teams
- Building industry credibility through continuous learning of new sales trends & technology from blogs, podcasts, and other industry publications
- Collaborating with Product, Customer Success, and other Outreach teams to build a better company and platform for our customers
- Sharing your product and selling knowledge with other Outreach teams, helping them strengthen their own skills, and better support our customers and prospects
- Experience – You have 4 years of experience in pre-sales/solutions consulting
- Inquisitive Problem Solver – You ask thoughtful questions resulting in meaningful insights; you probe in a way that leads people to step outside their mindset; you unearth pain points and elicit new ideas
- Problem Solver – You are able to translate customer use cases and business goals into scalable, and value-based solutions
- Excellent Presentation Skills – You can deliver engaging demonstrations, drawing on customer examples and industry insights to highlight business value for a diverse range of stakeholders personas
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA ), Gender , LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status