Supervisor Licensing

Location: 2721 N Central Ave, Phoenix, Arizona 85036 United States of America Company: Based in Phoenix, AZ, Oxford Life Insurance Company was founded in 1965 and is a member of AMERCO, a publicly traded financial holding network. AMERCO’s other significant holdings including U-Haul International and Republic Western Insurance Company. Oxford is seeking an eager, positive, qualified, service-focused individual to join our team in Phoenix, AZ. Job Title: Supervisor, Licensing & Contracting Department Job Overview: We are looking for a positive individual with solid technical and personal skills to oversee the staff and operations of our agent Licensing and Contracting (L&C) department. This small department is responsible for the timely and accurate processing of the contracting, appointing, continuing education, termination, and commissions activities of the independent agents that write our business. A successful supervisor will embrace a hands-on approach to the work, striving to become a subject-matter expert on the department’s processes in order to then train/coach department members to success. This person will be responsible for onboarding, training, mentoring, and directing the efforts of the small staff of direct reports working both on-site and remotely. This department is one of eight that comprises our Operations division. The supervisor will work closely with the L&C team as well as with the other Operations departments, Operations Management, executives, and the staff of the other functional departments at Oxford. A candidate successful in this role will have a strong work ethic, be comfortable conducting the critical conversations that come with managing people, be flexible, patient, and self-directed. Responsibilities and Duties: This list is not exhaustive and may be supplemented as necessary. Understand and coordinate the work efforts of the team Prioritizing critical tasks Monitoring teams’ efforts to ensure work is done accurately and efficiently. Audit performance and results of team members and provide feedback in a positive manner in person, via video conference, phone, chat, and e-mail. Work with corporate recruiter and Operations manager to recruit, hire, and onboard future team members. Coach, train, and encourage all team members to achieve all individual department objectives, measure the effectiveness of that coaching, and provide follow-up as needed. Handle written and verbal concerns escalated by team members and other company staff. Document any employee performance or behavioral issues for regular review with manager. Identify and champion ongoing improvements to existing business processes. Assist in the development of effective onboarding and ongoing training content. Help develop and maintain effective departmental performance reporting dashboards. Handle limited inbound and outbound agent calls as needed Other related duties as they arise. Qualifications: Required: High school diploma Proficient with Microsoft Office (emphasis on Microsoft Excel) Ability to analyze data related to the department’s tasks Ability to present information to others in an organized and clear manner Willingness to be ‘hands on’ in the job A desire to fully understand the nuances of the department’s work processes in order to become a Subject Matter Expert Ability to lead by example in performance, behavior, and attendance Lead or other Supervisory/Management experience Preferred: Experience with agent contracting/appointing in a Life Insurance, Annuities, and Medicare Supplement environment Insurance (Life, Annuities, Medicare Supplement) industry related experience Bachelor’s degree or equivalent work experience Company Benefits: Health insurance/benefits (including medical, dental & vision) 401K Employee Stock Ownership Plan (ESOP) Hybrid in-office/work from home arrangement available post-training State-of-the-art on-site gym Life insurance Business and travel insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, cell phone plans, hotels and more Commuter benefits program Paid holidays, vacation and sick days In-house cafe featuring options for all diets (Phoenix location only) Pre-tax Dependent Care and Flex Spending Account Get Fit and Alternative Insurance Rebate Programs AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.