LICENSING COORDINATOR

ARIZONA DEPTARTMENT OF LIQUOR LICENSES AND CONTROL

The mission of the Department of Liquor Licenses and Control (DLLC) is to protect public safety and support economic growth through the responsible sale and consumption of liquor, and to efficiently license qualified applicants.

800 West Washington Street

Phoenix, AZ 85007

Salary: $40,000

Grade: 17

This position will remain open until filled

The Licensing Coordinator is responsible for performing tasks related to the State of Arizona license application processes. Responsible for assisting prospective/existing customers seeking information on available licenses and application process steps through license disposition.

The Licensing Coordinator interacts with businesses, customers, other departmental employees, and other agencies face-to-face and through both inbound and outbound phone calls. Responsible for providing detailed information to the public in response to their needs; accepting applications for services and fiscal-related source documents, noting essential information, and ensuring that all information is accurate and complete.

As a licensing specialist, they also resolve issues that are significantly more complex with a higher degree of risk and importance.

• Process initial, renewal, and amendment license applications within the required time frames

• Analyze, verify, interpret, and track primary source documentation received in support of license applications, permits, and registrations to determine the validity and completeness of documents and identify deficiencies

• Review all documents submitted, determine the date that should be entered; and request additional information if data is unclear, missing, or contradictory

• Respond to requests either verbally or in writing regarding application status and processes related to Arizona licensure ensuring that the statuses are followed for the number of days to approve a license

• Evaluate and input applicant information into the Licensing Database to ensure all requirements to be licensed are met and provide to the Licensing Manager/Supervisor for approval

• Approval and issuance of license, permit, and registration according to AZ Revised Statutes and AZ Administrative Code

Knowledge:

• Knowledge of Title 4 and associated Rules and Regulations

• DLLC agency vision, mission, and the Licensing Sections

• Regulatory principles and practices, as well as Federal and state laws and regulations regarding licensing

• Interview and information-gathering techniques

Skills:

• Computer software and systems to include off-the-shelf standard business solution software and department-specific legacy systems (e.g. the Department's Licensing Control System (ELLI), a database that includes imaging)

• Excellent organizational skills and workload management

• Excellent communication skills (oral and written) that allow communication of complex regulatory issues in a clear, concise, and effective manner to licensing staff

• Excellent interpersonal skills including conflict resolution

• Strong computer skills which include, but are not limited to, MS Office and database management

• Planning, organizing, and prioritizing work

• Strong attention to detail

• Excellent customer service skills

Abilities:

• Stay on task and complete assignments by the deadline

• Establish and maintain working relationships with colleagues, staff other departments, and the public at large

• Demonstrate tact and diplomacy in representing the department

• Multitask with accuracy

• Communicate effectively (both oral and written)

• Analyze complex problems and issues

• Interpret state and federal laws and rules

• Work as a member of a team as well as independently

• Experience working with e-licensing database systems

• Candidates for this position will be required to pass a fingerprint and background check

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov for assistance